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If you’re a member, you can use the UnitedHealthcare app or sign in to your member account to find answers and complete some common tasks. Browse the questions and answers below to see if your task can be completed online.

How can I find a provider?

  1. Sign in to your member account or the UnitedHealthcare app
  2. Look at the top of your screen and choose the “Find Care & Costs” or “Find Care” tab
  3. Choose “View all care”
  4. Use the search bar to type in a provider's name, specialty, area of expertise or a condition

If you want to: Find a network doctor, clinic or facility for your plan. (Network providers will generally cost less than providers that are out-of-network.)

What to do:

  1. Sign in to your member account or the UnitedHealthcare app
  2. Look at the top of your screen and choose the “Find Care & Costs” or “Find Care” tab
  3. Choose “View all care”
  4. Use the search bar to type in a provider's name, specialty, area of expertise or a condition

How can I get my member ID card?

If you want to: View your digital member ID card or UCard

What to do:

  1. Sign in to your member account or the UnitedHealthcare app
  2. Look at the top of the first screen and choose one of the options to view your ID card. It may say one of the following:
  3. Next, you’ll see your digital member ID card or UCard.
  4. Print it or show the digital member ID card or UCard on your phone at your provider visit.

If you want to: View your digital member ID card or UCard

What to do:

  1. Sign in to your member account or the UnitedHealthcare app
  2. Look at the top of the first screen and choose one of the options to view your ID card. It may say one of the following:
  3. Next, you’ll see your digital member ID card or UCard.
  4. Print it or show the digital member ID card or UCard on your phone at your provider visit.

How can I update my account information, like my address?

If you want to: Update contact information, communication preferences or other account settings

What to do:

  1. Sign in to your member account or the UnitedHealthcare app
  2. Go to “My Account”
  3. Go to “Account settings”
  4. Choose “View all account settings”
  5. Choose which areas to edit and save any changes before leaving the page

If you want to: Update contact information, communication preferences or other account settings

What to do:

  1. Sign in to your member account or the UnitedHealthcare app
  2. Go to “My Account”
  3. Go to “Account settings”
  4. Choose “View all account settings”
  5. Choose which areas to edit and save any changes before leaving the page

Looking for help with other questions?

Choose from the options below to connect with us.

Common UnitedHealthcare phone numbers for members

UnitedHealthcare health insurance plan through work

UnitedHealthcare Community plan/Medicaid

UnitedHealthcare member websites

Sign in or register for an account for 24/7 access to see your benefits, find network doctors, view and pay claims and more.

For technical and login support, call us toll-free at 1-877-844-4999, 24 hours a day, 7 days a week.

Members with health insurance plans through work

UnitedHealthcare health insurance plans through work

For technical issues: 1-877-844-4999 / TTY 711

Available hours:
All day, every day

Members with individual and family plans

UnitedHealthcare Individual & Family ACA Marketplace plans

Available hours:
8 a.m. to 8 p.m. local time, Monday through Friday, in most states. In New Mexico available hours: 24 hours a day, 7 days a week.

Individual Exchange Marketplace
(New York and Massachusetts only)

Short term insurance

1-800-657-8205 (Payment questions for dental plans underwritten by Golden Rule Insurance Company)

1-866-877-6187 (Dental and vision claims and benefits)

Available hours:
8 a.m. to 6 p.m. ET, Monday through Friday

1-877-844-4999 / TTY 711 or call the number on your member ID card